Do you have a question?
Our support team responds quickly to your professional requests (hotels, guesthouses, Airbnb, concierge services) and assists you with products, orders and their deployment.
From Monday to Friday, from 7am to 3pm (Paris time).
Order & Account
How do I place my first order?
How do I place my first order?
Whether you are a professional or not, placing an order takes just a few clicks .
From lasavonnette.com , click on the product of your choice, select the desired quantity, and then add it to your cart. You can continue shopping and view all the products you have selected by clicking on the cart icon in the upper right corner of your screen, follow the instructions, and then confirm your order.
Can I modify or cancel my order?
Can I modify or cancel my order?
You can modify or cancel your order by contacting us as soon as possible here .
Why and how do I create my account?
Why and how do I create my account?
Of course. La Savonnette is also suitable for large organizations . You can order directly from the website, or if the volumes exceed those indicated, contact us via the contact form for a personalized quote.
I forgot my password
I forgot my password
From My Account , click on "Forgot your password?" and follow the instructions.
Do I have to create an account to place my order?
Do I have to create an account to place my order?
No, there is no obligation. You can place your order without creating an account.
I have a bed and breakfast, a gîte, a rental property, can I order from the website?
I have a bed and breakfast, a gîte, a rental property, can I order from the website?
Of course. La Savonnette is also for small businesses . All our prices are listed and you can order directly from the La Savonnette website.
Payment & Delivery
Is the payment secure?
Is the payment secure?
Whether you are a professional or not, placing an order takes just a few clicks .
From lasavonnette.com , click on the product of your choice, select the desired quantity, and then add it to your cart. You can continue shopping and view all the products you have selected by clicking on the cart icon in the upper right corner of your screen, follow the instructions, and then confirm your order.
What are the possible payment methods?
What are the possible payment methods?
You can modify or cancel your order by contacting us as soon as possible here .
What are the delivery times and costs?
What are the delivery times and costs?
Whether you are a professional or not, placing an order takes just a few clicks .
From lasavonnette.com , click on the product of your choice, select the desired quantity, and then add it to your cart. You can continue shopping and view all the products you have selected by clicking on the cart icon in the upper right corner of your screen, follow the instructions, and then confirm your order.
How can I track my parcel?
How can I track my parcel?
You can modify or cancel your order by contacting us as soon as possible here .
Can I have my order delivered abroad?
Can I have my order delivered abroad?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Product information
Are La Savonnette products made from natural materials?
Are La Savonnette products made from natural materials?
Whether you are a professional or not, placing an order takes just a few clicks .
From lasavonnette.com , click on the product of your choice, select the desired quantity, and then add it to your cart. You can continue shopping and view all the products you have selected by clicking on the cart icon in the upper right corner of your screen, follow the instructions, and then confirm your order.
Are La Savonnette bottles recyclable?
Are La Savonnette bottles recyclable?
You can modify or cancel your order by contacting us as soon as possible here .
Do you offer a system for collecting bottles once they have been used?
Do you offer a system for collecting bottles once they have been used?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Pour tous
Ce qu’il faut, en 3 clics. Airbnb, Gîtes, Hôtels, Conciergerie,...
Paiement sécurisé
Paiement 100 % sécurisé, par carte
bancaire, Paypal, Apple Pay, et virement.
Livraison rapide
Livraison avec DPD pour vos colis en 24, 48/72h jusqu’à 30kg,
Espace pro
Besoin d’un tarif ou d’une quantité sur mesure ? Contactez-nous ou accédez à votre espace Pro.
Engagement
Produits recyclés et production locale à moins de 300 km d’Annecy, alliant qualité, savoir-faire et juste prix.
